Privacy Policy
Last updated: December 1, 2025
1. Information We Collect
We collect information you provide directly to us when you create an account, use our services, or communicate with us. This includes:
- Account information (email address, username)
- Twitch VOD URLs and metadata
- Payment information (processed securely through Paddle)
- Usage data and analytics
- Communication history with support
2. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our highlight generation services
- Process your transactions and manage your credits
- Send you technical notices, updates, and support messages
- Respond to your comments and questions
- Analyze usage patterns to improve our AI models
- Detect and prevent fraud and abuse
3. Data Storage and Security
Your data is stored securely on AWS infrastructure with industry-standard encryption. Generated highlights and clips are retained for 30 days after processing, after which they are automatically deleted unless you download them.
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
4. Third-Party Services
We use the following third-party services:
- Paddle: For payment processing (as our Merchant of Record)
- AWS: For cloud infrastructure and storage
- Twitch API: For accessing VOD content
- Google Analytics: For anonymous website usage analytics to improve our service
These services have their own privacy policies governing how they use your information.
5. Data Retention
We retain your personal information for as long as your account is active or as needed to provide you services. Generated content is automatically deleted after 30 days.
You can request deletion of your account and all associated data at any time by contacting support@viddyflow.com.
6. Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your account and data
- Object to processing of your information
- Export your data in a portable format
7. Children's Privacy
Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information, please contact us.
8. Changes to This Policy
We may update this privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page and updating the "Last updated" date.
Continued use of our services after changes constitutes acceptance of the updated policy.
9. Contact Us
If you have questions about this privacy policy or our data practices, please contact us at:
Email: support@viddyflow.com